We are committed to respecting your data privacy and providing transparency about our data practices. This Privacy Policy explains how Fjor Nutrition Inc. ("Company," "we," or "us") collects, uses, shares, and protects personal data through our mobile applications (e.g., Formula App, Keto Diet App, Carnivore Diet App, collectively the "Apps") and websites (e.g., https://formula.care, https://keto-diet-app.com, https://myketo.care, collectively the "Websites"), referred to together as the "Services."
We may update this Privacy Policy periodically. If significant changes are made, we will notify you via email, through the Apps, or by requiring you to accept the new policy. Continued use of the Services after updates indicates your acceptance.
1. Personal Data and Information We Collect About You
Personal data you provide:
- General Details: name, email address, subscription details, gender.
- Preferences: product or content interests, communication preferences.
- Communication Information: name, contact information, and message contents.
- Health and Well-Being Data: weight, height, nutrition, water consumption, symptoms, data from Apple HealthKit or similar.
- Account Photo: voluntarily uploaded profile picture.
Personal data we collect automatically:
- Device and Usage Information: device make, model, OS, advertising identifiers.
- Log Data: IP address, browser type, OS, date/time of access.
- Usage Activity: purchase history, content viewed, areas visited.
- Location Information: proximity data (can be disabled in device settings).
- Demographic Information: age and gender.
Personal data from other sources:
- Third-Party Data: with your consent, data from third-party platforms to enhance app experience.
2. How We Use Your Personal Data
Providing and Improving Our Services: analyze, operate, maintain, and improve Services; develop new features; create personalized experience.
Communication and Notifications: respond to requests; send service-related communications; marketing communications (opt-out available); push notifications.
Research and Development: conduct research; anonymize data for statistical purposes.
Ensuring Legal Compliance and Security: comply with legal obligations; protect rights, privacy, and safety.
3. Your Rights
You can modify, correct, erase and update your Personal Data in account settings or by writing to support@formula.care. EU residents have additional rights under GDPR including data portability, restriction of processing, and the right to lodge complaints.
4. Sharing Your Personal Data
We share Personal Data only as described in this Privacy Policy: as required by law, to protect rights and safety, in mergers/acquisitions, or with your explicit consent. We work with third-party partners including Appsflyer, Facebook, Firebase, and others.
5. Data Security
We use encryption, pseudominization, systematic vulnerability scanning, and organizational measures to protect your Personal Data.
6. Retention of Your Personal Data
We retain data as long as your account is active or as necessary. After deactivation, data is retained for up to one month. Certain information may be retained longer for legal compliance.
7. Data Storage and Cross-Border Transfers
Servers are in the United States. For EEA and UK users, we comply with GDPR requirements using Adequacy Decisions and Standard Contractual Clauses.
8. Cookies and Tracking Technologies
We use cookies, SDKs, and similar technologies for service operation, analytics, personalization, and security. You can manage preferences through browser/device settings.
9. Children's Privacy
The App is not intended for children under 16. Contact support@formula.care if you are aware of anyone under 16 using the App.
10. Data Protection Officer
Contact our DPO at support@formula.care.
11. Contacting Us
If you have any questions, contact us at support@formula.care.