Formula

Refund Policy

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This Refund Policy forms part of, and should be read together with, our Terms & Conditions. Where a provision applies only to a specific region or purchase channel, that is indicated.

Your cancellation and refund options depend on where you purchased: Website purchases and app-store purchases (Apple / Google) are governed by the applicable channel, and the two are mutually exclusive.

Your subscription will automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date. By subscribing, you authorize the applicable App Store or us to charge your payment method for each renewal period. You may cancel at any time in the App (Profile → Manage Subscriptions), at account.formula.care, or by emailing support@formula.care.

Published August 5, 2026.

If you create an account on or after August 5, 2026, this Refund Policy applies to you from the moment you accept it at sign-up.

If you had an account before that date, this Refund Policy takes effect on September 01, 2026; until then, the previous version continues to apply to you.

You can see our previous Refund Policy https://www.formula.care/money-back-policy

1. DEFINITIONS

“Subscription” means a recurring plan giving access to premium features.

“Billing Period” means the interval between recurring charges (e.g., monthly, quarterly, or annual) as shown to you at sign-up.

“Payment Method” means the card or payment account you provide.

2. BILLING

We provide premium features on a subscription basis. You are billed in advance on a recurring, periodic basis (the “Billing Period”), depending on the plan you select. The price, Billing Period, and auto-renewal terms are disclosed to you before purchase. Availability of plans and promotions may vary by location.

Payment method. If you purchase through the Apple App Store or Google Play, payment is processed as an in-app purchase under that platform’s payment policy. If you purchase on our website, payment is processed securely by our third-party payment processor (e.g., Stripe). We do not store full payment card details on our own systems.

Fee changes. We may modify subscription fees to the maximum extent permitted by applicable laws. A fee change takes effect at the end of the then-current Billing Period. We will give reasonable prior notice and an opportunity to cancel before the change takes effect. Continued use after the change constitutes acceptance of the new fee.

Automatic renewal. Your subscription renews automatically at the then-current price at the end of each Billing Period unless you cancel at least 24 hours before renewal date. Where required by law, we send a renewal reminder.

Taxes and pricing. Prices are shown inclusive of applicable tax where required by law, and the tax-inclusive price is displayed at the paywall and in our emails. For consumers in the EEA and UK, prices are shown inclusive of VAT; in the United States, applicable sales tax is added or calculated on your billing information.

3. FREE TRIALS AND PROMOTIONS

We may offer a free trial or a promotional price for the Service for a limited period.

  • If you provide billing information to start a free trial, you will not be charged until the trial ends.
  • If your Subscription begins with a paid trial or promotional price, we disclose the trial/promo terms during checkout before you subscribe, and you will not be charged until the paid trial or promotional price period ends.

Unless you cancel at least 24 hours before the end of the trial or promotional period, your free trial / paid trial / promotional price subscription converts to a paid subscription, and we charge your Payment Method the then-current price.

Any unused portion of a trial is forfeited. We may modify or withdraw trial and promotional offers at any time, and you may not be eligible for more than one trial for the same product.

4. CANCELLATION

You may cancel your subscription at any time, using a method at least as simple as signing up:

Cancellation takes effect at the end of the current Billing Period, and you retain access until then.

If you subscribed through the Apple App Store or Google Play, you should cancel through your Apple ID or Google Play account settings; we cannot manage in-app purchases on your behalf.

Important: deleting the App or your account does not automatically cancel your subscription. To avoid renewal charges, cancel before the renewal date.

5. GENERAL REFUND RULES

If you don’t meet the specific eligibility conditions below, purchases are considered non-refundable and non-exchangeable, unless otherwise required by applicable law.

Refund assessment. As a general rule, a refund of the current Billing Period may be available where you have not yet accessed the core premium features (for example, your personalized plan); once you have accessed or used them, the Service is considered rendered, and a refund is generally not available.

How to request & process. Email support@formula.care or use support chat in the App or on our Website. We will notify you of the approval status; if approved, the refund is processed to your original payment method within 14 business days.

Verification. To comply with applicable AML/KYC requirements, we may request verification (e.g., proof of payment) before processing a refund. We reserve the right to deny refunds where we reasonably suspect abuse or fraud.

Goodwill refunds. We may, at our sole discretion, offer a refund in individual circumstances not covered by the above. Contact support@formula.care.

5.1 EU / EEA / UK / Switzerland — right of withdrawal

If you are a consumer in the EU/EEA, the UK, or Switzerland, you have a statutory right to withdraw from a digital-content / service purchase within 14 days, without giving a reason. To withdraw, use the “Withdraw from contract” function on our Website, the model withdrawal form, or a clear statement to support@formula.care.

However, by consenting to immediate delivery/commencement and acknowledging that you thereby lose your right of withdrawal, you forfeit this right once the content/service has been provided. This is consistent with Section 18 of our Terms & Conditions.

5.2 U.S. rights

California and Connecticut residents: you may cancel within 3 business days of purchase for a full refund via email to support@formula.care.

Other U.S. states may provide cooling-off or withdrawal rights; where they apply, the applicable law prevails, and we review such requests on a case-by-case basis.

Death or disability. On the death of a subscriber during a paid subscription period, the estate may request a prorated refund for the unused portion. If a subscriber becomes medically unable to use the App, a partial refund for the remaining period may be requested with supporting medical documentation. Contact support@formula.care.

6. SUBSCRIPTIONS PURCHASED THROUGH THE APPLE APP STORE OR GOOGLE PLAY

If you subscribed through the Apple App Store or Google Play, that store bills you and its billing and refund terms govern independently; we cannot issue refunds for such purchases.

Apple typically reviews refund requests within 30 days of purchase, at its discretion (via Apple Support). Google Play requests are submitted through Google Play Support using your order/transaction ID. Manage or cancel these subscriptions in your Apple ID / Google Play account settings; deleting the App does not cancel them.

7. NON-REFUNDABLE PRODUCTS & PURCHASES

Some purchases are non-refundable due to their format or delivery method:

  • One-time digital purchases (e.g., workbooks, guides, other downloadable materials): delivered in full immediately after purchase and considered “used” once sent; not eligible for refunds.
  • Personal preference or purchase misunderstandings, including: not enjoying the product or finding it wasn’t what you expected; forgetting to cancel a subscription or being unaware of the renewal; assuming the product was free or part of a trial; accidental purchases by someone else; not using the product after purchase.
  • Subscription auto-renewals: clearly disclosed before purchase; refunds are not available for renewal charges if the subscription was not cancelled beforehand.

If you purchased a one-time digital product and can’t locate it, please check your spam or promotions folder; if it’s not there, contact us, and we’ll resend your download link.

8. DELIVERY

After a successful purchase, your personalized plan and/or digital product is made available immediately via the Formula app, Formula Website, or by email. If you don’t receive access within a few minutes, please check your spam folder or contact us at support@formula.care - we're happy to help.

9. MISCELLANEOUS

Transaction fees. Any bank or processing fees related to a refund may be borne by the user and deducted from the refund amount.

Amendments. We may update this Refund Policy in line with legal and regulatory changes; the current version is always available in the App and on our Website.

Payment disputes. Payments processed through third-party providers are subject to those providers’ terms. We may assist with transaction information, but payment-processing disputes may need to be addressed with the applicable provider.

Language. This Policy is drafted in English. Any translation is provided for convenience only; in case of any conflict between the English version and a translation, the English version prevails.

10. CONTACT US

Questions about this Refund Policy? Contact support@formula.care or via support chat in the App or on our website. Fjor Nutrition Inc., 1111B S Governors Ave STE 21968, Dover, DE 19904.